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Krankenhaus Neuwittelsbach, Fachklinik für Innere Medizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sr. Therese Jäger

Hausoberin seit Mai 2023

Phone: 089 -1304-2248
Mail: ed.hcabslettiwuen-suahneknark@eserehT.rS

Advocates

Daniela Göckeritz

Patientenfürsprecherin seit 2023

Phone: 089 -7207-707
Mail: ed.hcabslettiwuen-suahneknark@ztirekceoG.aleinaD

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No