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STENUM Ortho GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katharina Helwig

Beschwerdemanagamentbeauftragte

Phone: 04223 -71-137
Fax: 04223-71-348
Mail: ed.ohtro-munets@giwleh

Advocates

Enno Meyer

Patientenfürsprecher

Phone: 04223 -71-150
Fax: 04223-71-348
Mail: ed.ohtro-munets@reyem

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey

im gesamten Jahr
Referral surveys were conducted: Yes
Website for the referrer survey

alle 3 Jahre