Complaint management

Structured complaint management was introduced: Yes

beschwerdestelle@gfo-kliniken-rhein-berg.de 02204415064

Written concept exists: Yes

KH-ÜVA-023 VA Rückmeldemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lisa-Marie Kovacs

Assistenz der Verwaltungsdirektion

Phone: 02202 -938-2110
Fax: 02202-938-1012
Mail: ed.greb-niehr-nekinilk-ofg@scavok.eiram-asil

Cara Brandt

Qualitätsmanagementbeauftragte

Phone: 02204 -41-5064
Fax: 02202-938-2012
Mail: ed.greb-niehr-nekinilk-ofg@elletsedrewhcseb

Advocates

Marion Ruppert

Patientenfürsprecherin

Phone: 0172 -8156-899
Mail: ed.lgb-hkm@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Befragungen finden im Rahmen der zertifizierten Zentren statt.