Complaint management
| Structured complaint management was introduced: Yes |
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Im Qualitätsmanagementhandbuch festgehalten |
| Written concept exists: Yes |
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Im Qualitätsmanagementhandbuch festgehalten |
| Handling of oral complaints is regulated: Yes |
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Im Qualitätsmanagementhandbuch festgehalten |
| Handling of written complaints is regulated: Yes |
|
Im Qualitätsmanagementhandbuch festgehalten |
| Time targets for acknowledgement are defined: Yes |
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Innerhalb einer Woche. |
URL
Explanations
Im Qualitätsmanagementhandbuch festgehalten
Contact persons
Martin Haas
BdoL
Röntgenstrasse 38
72108 Rottenburg a.N.
Phone:
07472
-926-188
Fax: 07472-926-100
Mail:
ed.mucidem-refohgniw@saah.m
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Anonymous input options exist: Yes Website of the contact form Im Qualitätsmanagementhandbuch festgehalten |
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Patient surveys were conducted: Yes Website for the patient survey Im Qualitätsmanagementhandbuch festgehalten |
| Referral surveys were conducted: No |